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FAQs

I CANT FIND MY E-TICKET. WHAT SHOULD I DO?
If bought on Skiddle contact Skiddle at https://www.skiddle.com/contact/ or call 03333 01 01 01
If bought on Ticket Quarter, please email customerservice@ticketquarter.co.uk
CAN I GET A PHONE SIGNAL AT TRIBS ON THE HILL?
Depending on the carrier and the audience usage, the strength of the signal can vary
DO YOU CATER FOR PEOPLE WITH DISABILITIES?
We do cater for people of disability, please let a member of staff or martial know on arrival at the site
CAN MY TICKETS BE REFUNDED IF I AM UNABLE TO ATTEND ON THE DAY?
Unfortunately, any bought tickets are non-refundable
WHAT ARE THE FESTIVAL OPENING TIMES?
Opening times for the arena are 4pm till 11pm on Friday 5th July and 12noon till 11pm on Saturday 6th July
HOW CAN I TRAVEL TO TRIBS ON THE HILL?
Easy access by car with ample parking on site. The nearest rail station is Frodsham which is approx. 2 miles from the site. Local taxis are available on 01928 733733. There office is located around the corner from the rail station at 106 Main St, Frodsham WA6 7AR
HOW DOES THE E-TICKETING SYSTEM WORK?
A ticket will be sent to you on email from both Skiddle and Ticket Quarter. Skiddle will provide a single use QR code and can be downloaded onto your phone screen, which will be scanned on entry. Both Skiddle and Ticket Quarter tickets can be printed as paper tickets to be surrendered at the arena entrance. If paid by card and you are collecting the ticket(s) at the ticket office, it is essential that you bring the relevant card with you for proof
DO WE STILL NEED TO ORDER A TICKET FOR OUR UNDER 13s EVEN THOUGH THEY ARE FREE OF CHARGE?
It is easier for entry if you pre-order the ticket
CAN I BRING MY OWN FOOD AND DRINK?
No food or drink (except for a sealed bottle of water – no bigger than 500ml) is allowed into the arena as we have plenty of food and drink concessions which will be very reasonably priced. Food and drink will be allowed onto the campsite
CAN I BRING MY OWN ALCOHOL INTO THE MAIN ARENA?
Absolutely no personal alcohol will be permitted into the arena
WILL I BE ABLE TO RE-ENTER THE SITE IF I LEAVE DURING THE DAY?
Your colour coded wristband will allow you to leave and re-enter the site
CAN WE BRING OUR OWN CHAIRS?
Folded chairs are allowed onto the arena.
CAN I CAMP FOR JUST ONE NIGHT?
The camping is a per person one off fee for £10 which allows you stay for one specific night or for the weekend.
ARE DOGS ALLOWED ONTO THE FESTIVAL SITE?
Dogs are welcome onto the campsite and arena. We ask that they be kept on a leash and fully supervised when in public areas and that all mess be cleaned up, bagged and binned.
CAN TICKETS BE PURCHASED ON THE DAY?
Paying on the day will be available, but will incur a premium
CAN I USE MY DEBIT/CREDIT CARD AT THE FESTIVAL?
Bars and food concessions will have card facilities
CHALLENGE 25?
Challenge 25 will be in operation at the festival. If you are over 18 and look below 25, you will be asked for photo ID in order for you to given your over 18 wristband for use at the bars
CAN I BRING A BBQ?
Due to local licencing restrictions, open fires and charcoal BBQs will not be permitted onto the campsite. Gas and electric BBQs are fine
WILL THERE BE MUSIC ON THE CAMPSITE?
Music will not be supplied, but campers can listen to their own music and share with their neighbours. Please be considerate to all other campers by keeping any late noise to a minimum
CAN I BRING MY CAR INTO THE CAMPSITE?
Cars will be parked on the Main car park adjacent to the campsite and access to your car and back to the campsite will be allowed with your camping wristband. Motorhomes and caravans will be on separate areas of the campsite
DRUG POLICY?
As Tribs On The Hill is a family orientated festival, we have a zero tolerance stance on drugs and legal highs. We take the safety of festival goers as our top priority and will do all we can to make sure that everyone has a fun, but safe weekend.Anyone caught selling drugs will be removed from the site and passed on to the Police. Anyone found using drugs will also be removed from the site and passed to the police.Legal highs will not be on sale at the festival. Any trader found selling them will have their stock confiscated or face eviction from the festival site.